Our Process: What To Expect For Your Appointment With Retex

Katelyn Lewis • June 21, 2022

What can you expect when you schedule a complimentary assessment with Retex?

Over-the-shoulder image of RETEX's Mark Erickson taking a photo of a nail pop on North Chesterfield VA home's roof.

Here's a look under the hood of how we handle our clients' appointments.


1. A confirmation email with the details of your appointment.


2. A call day-of from your exterior expert when they're on their way.


3. A thorough inspection. In these photos, Mark checks out a 20+ year old asphalt shingle roof. He documents loose shingles, nail pops, and old flashing, taking photos to share with the homeowner. He also takes any needed measurements during this assessment.


4. A brief discussion about the condition of your home's exteriors, and the options available to fix or replace them.


5. An estimate within 24 hours of your appointment.


In total, our appointments usually last about 30-45 minutes. We focus on educating our fellow Richmond, VA homeowners in order to help them best-protect their homes for many years to come.


Do your home's exteriors need help? Give us a call at 804-442-3314.


RETEX's Robert Greene stands in front of RETEX truck.
By Katelyn Lewis January 20, 2026
Robert Greene joined us in the spring of 2025 to launch our youngest branch, serving the Charlottesville community.
MLK Jr. Statue in Washington DC
By Katelyn Lewis January 19, 2026
Today we’re celebrating the extraordinary life of activist and humanitarian Dr. Martin Luther King Jr.
Roof replacement in North Chesterfield, Va.
By Katelyn Lewis January 15, 2026
This North Chesterfield homeowner reached out to RETEX in October 2025 for an inspection of her home’s roof and gutters.
Hardie siding replacement in Richmond VA.
By Katelyn Lewis January 14, 2026
With expert contractors, new siding can be installed during the winter months.
REEX roof replacement in Beaverdam, VA
By Katelyn Lewis January 9, 2026
This Beaverdam homeowner reached out to RETEX in July 2025 for a roof repair after noticing two rooms with water coming in.
RETEX's Josh Lewis inspects a window replacement project in North Chesterfield, Va
By Katelyn Lewis January 7, 2026
Home insurance will usually cover your window replacement if your windows experience sudden or accidental damage.
Roof replacement in North Chesterfield, VA.
By Katelyn Lewis January 6, 2026
Richmond homeowner Connie Starner reached out to RETEX in October 2025 for an estimate for fixing her deteriorating roof.
Happy New Year 2026 graphic.
By Katelyn Lewis January 1, 2026
We’re closed until Monday, but we will be back to serving our local community with their home exteriors on Jan. 5.
RETEX team outside Habitat Restore in Chesterfield, VA.
By Katelyn Lewis December 30, 2025
We're grateful for every opportunity to love on our community. Here's how we gave back in 2025.
Graphic for RETEX Roofs of 2025
By Katelyn Lewis December 26, 2025
Watch a video capturing some of our incredible roof replacement projects this year.